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Terms & Conditions

General

This website is operated by EQ Kitchen Line, LLC, a New Jersey corporation. To purchase from EQ Kitchen Line, LLC, the buyer must agree to and accept all terms and conditions enumerated here.

EQ Kitchen Line, LLC strives to create a positive experience for all our customers and welcomes your suggestions. We value our reputation and hope you will give us the opportunity to proactively address any concerns you may have.

Please do not hesitate to contact us by phone (1-855-955-5518) or by email at service@eqkitchenline.com with any questions.

EQ Kitchen Line, LLC reserves the right to update these Terms and Conditions at any time. We will revise the iteration date at the bottom of this page to reflect the most recent update. We encourage users to frequently check this page for any changes to stay informed. The buyer acknowledges and agrees that it is the buyer’s responsibility to review these Terms and Conditions before purchase and to periodically check for and be aware of modifications.

Ordering

Buyer’s Responsibility

The buyer is responsible for obtaining all information necessary to make an educated decision regarding the purchase. The buyer accepts responsibility for checking applicable state and local codes and for ensuring items meet those codes before purchasing.

The buyer will not hold EQ Kitchen Line, LLC responsible for anything not stated in the listing or included in the picture, including, but not limited to, assumptions made by the buyer or any verbal statements.

Payments

The buyer is responsible for paying for the item(s), taxes, and fees associated with their purchase. All prices featured on the stie are listed in U.S. dollars. All orders are on a prepaid basis and payments will be processed immediately in full.

Payments may be made through PayPal. For more information about paying with PayPal using your debit or credit card, please click here

We accept credit card payments drawn on U.S. banks only.

Other accepted payment types include wire transfers, money orders or certified bank checks. Purchases made via wire transfer require pre-approval. The buyer must pay all fees charged by his bank so that EQ Kitchen Line, LLC receives the full payment amount (in U.S. dollars). Purchases made via money order or certified bank check also require pre-approval, which slows down the order process. If you have a deadline for receipt of order, we suggest you use another payment method.

Sales Tax

Sales tax is charged on all items received in/shipped to the following staets: 
California       7.5%
Florida            6%
New Jersey   7%
New York       8.88%
Sales tax rate is determined by the applicable tax rate of the area where the item is received. 
Items purchased online or in the showroom and picked up in-store will be charged with sales tax rate of the area. 
Sales taxes and fees for other states, as charged by our suppliers, are added to the invoice during checkout.

Please be aware there may be other sale or use tax obligations that apply to your purchase for which you are responsible.

Warranties and Condition of Merchandise

We, the seller, and all our suppliers, agree to present all items for sale as accurately as possible based on the information available to us and our knowledge at time of posting. While we stand behind the accuracy of our listing, there may be some small details that are not included in product description. Therefore, there is no guarantee regarding the accuracy of this information.

Merchandise must be assembled, installed, and adjusted by knowledgeable, licensed, authorized and experienced personnel. Improper installations may cause malfunction and may void any warranty.

New Merchandise Condition

Any concerns about NEW merchandise will be limited to what is covered in the particular manufacturer’s warranty.

Misuse or mishandling of equipment can result in the manufacturer’s warranty being voided. The buyer should be aware that commercial equipment warranty might be voided if the equipment is placed in a residential setting.

The buyer will hold EQ Kitchen Line, LLC harmless for all matters regarding the item, including, but not limited to, any matters regarding the manufacturer’s performance per the warranty.

Shipping Selection

Shipping is available within the contiguous United States only; this excludes Alaska, Hawaii, and U.S. territories. If you require shipping to Alaska, Hawaii, or a U.S. territory, please contact us.

Only curbside delivery is offered. The seller does not offer or arrange for inside delivery.

Free shipping promotions are granted with the agreement that the merchandise will be kept. Any amount disclosed as Shipping Promotion will be considered as part of the original shipping costs during a refund calculation.

Optional Delivery Add-ons

There are multiple services that will expedite or ease the delivery of your shipment. These are considered non-standard delivery add-ons to our standard shipping service, and, as such, each item will have a fee associated with it. Usage of these optional delivery add-ons is at the discretion of the buyer and is not required in order for shipment to take place. These non-standard add-on delivery services are available for selection by contacting us prior to making a purchase. Optional delivery add-ons have fees that are not covered by free shipping promotions.

Non-Standard Add-on Delivery Services that may require extra charges include:

  • Residential Delivery: Shipping carriers offer a residential address drop-off service for an additional fee. Schools, military bases, home businesses and churches are considered to be residential addresses.
  • Liftgate Delivery: Liftgates are used to lower the contents of the delivery truck to ground-level. If your order contains heavy items and you do not have a loading dock, forklift, or other method for unloading the delivery, then a liftgate is recommended.
  • Call before Delivery: If selected, an agent of the freight carrier will call you prior to delivery. To help you avoid potential re-delivery fees, we recommend this service to ensure you are available to receive your shipment.

Insurance on shipments is not a standard for our shipping or delivery service. The buyer may call to discuss insurance options and fees. Any minimum order fees charged by suppliers will be added to the invoice during checkout.

Order Fulfillment

Shipping

Orders are shipped after processing. Please allow up to 3 business days for items to be shipped, unless noted in the item listing. Generally, transit of shipment is 3-5 business days but may take longer. Due to occasional stock issues or custom-made merchandise, orders may potentially take 4-6 weeks to ship. We cannot guarantee shipping times of items that are not regularly stocked in our warehouse. If you have questions your order status, you can check the status via your account on EQ Kitchen Line, LLC or by calling customer support at 1-855-955-5518.

The buyer pays all costs relating to the shipment, including charges by the shipping company that were not paid during checkout. These might include, but are not limited to: additional charges due to inaccurate information provided to EQ Kitchen Line, LLC relating to delivery; charges due to failed delivery attempt(s) by the shipping company; etc.

Any shipment that is refused or cannot be delivered and is returned by the carrier will be considered an unauthorized return.

Delivery & Receipt of Order

The buyer is responsible for inspecting the shipment during delivery by the shipping company for damages, both obvious and hidden. The buyer will accept the delivery and note on the delivery receipt any damages or concerns. If the item is damaged beyond the point of being in working or usable condition, please refuse delivery and immediately notify AB Restaurant Equipment, Inc. We will work with the shipping provider to replace the item for you.

Failure to notate any defects could result in a significant reduction in the carrier’s liability during damage claims. The buyer is responsible for filing any loss or damage claims in the manner and time frame directed by the carrier. The buyer is responsible for any concerns, issues, or charges for these shipments and agrees to hold EQ Kitchen Line, LLC, its suppliers, and its vendors harmless.

Problem Reporting

Problems or concerns must be reported by email to EQ Kitchen Line, LLC within 15 days of receipt of the item. If you call to report an item damaged in transit, we do not consider the report official until we have confirmation of damages and have sent you a confirmation email.

Any reports of malfunction may require a detailed inspection report from a qualified technician. The buyer agrees to cooperate with problem identification and correction efforts.

The buyer agrees to abide by EQ Kitchen Line, LLC’s decisions regarding problem resolution.

Cancellation, Return, and Refund Policies

Cancellation Policy

EQ Kitchen Line, LLC retains the right to cancel any order with a full refund and will not be held liable for any other loss or damage arising from such cancellation.

Any request for cancellation must be made and confirmed via email with EQ Kitchen Line, LLC as soon as possible. If you call or speak to Customer Support, please be advised that cancellation is not confirmed without a confirmation email from AB Restaurant Equipment, Inc.

If a cancellation request is not received in a sufficient time frame for the shipment to be held by the supplier, it will be considered a request for return.

Refunds from cancelled orders will be subject to a 5% cancellation fee. This fee will be waived in the following situations:

  • There was a problem caused by EQ Kitchen Line, LLC, its suppliers or its vendors, such as the item being discontinued or being on back-order.
  • The customer chooses to receive a store credit good for six months. (A refund of any balance of such, a store credit will be subject to the 5% cancellation fee.)

If the supplier does not allow a cancellation (such as for a manufactured-to-order item), the cancellation request may be denied or may be subject to higher cancellation fees (usually a minimum of 25%).

Custom or manufactured-to-order items cannot be cancelled. In rare circumstances, a custom or manufactured-to-order item that has not started production can be cancelled; however there is a minimum 25% cancellation fee for such items.

The buyer agrees to abide by EQ Kitchen Line, LLC’s decisions regarding cancellation fees.

Return Policy

Regularly stocked items may be returned within 30 days of receipt of the item.

Not all items will qualify for returns. Used equipment, custom or manufactured-to-order items, mishandled or misused equipment, and items that are not in resalable condition are ineligible for return. Buyer’s remorse is not grounds for a return. Approval of return requests is at the sole discretion of AB Restaurant Equipment, Inc.

A standard restock fee of 20% will be applied to returns. This may be modified at the discretion of AB Restaurant Equipment, Inc.

The buyer must reach a return agreement with EQ Kitchen Line, LLC and obtain a Return Authorization number prior to returning any items. There is no guarantee that a credit will be made for an unauthorized return.

Return-eligible merchandise must be returned complete and in unused, uninstalled condition with original packaging, accessories and instructions, and wrapped securely to protect from damage during shipping. Any item damaged while being returned to EQ Kitchen Line, LLC is the buyer’s responsibility.

Returned goods will be inspected to assess fit for resale condition.

Refund Policy

During the process of a refund being issued by EQ Kitchen Line, LLC, the buyer will be responsible for the following costs unless otherwise stated in writing by EQ Kitchen Line, LLC:

  • Original shipping costs, including shipping charges covered by a promotional free shipping discount
  • Any accumulated storage fees from the carrier
  • Return shipping costs
  • Restocking fees
  • Cancellation fees
  • Repair or lost value charges for any damages incurred to product
  • Charges disclosed as non-refundable

If the seller agrees there is a misrepresentation , the seller will refund the buyer at the purchase price of the merchandise upon its return to the specified return address.

EQ Kitchen Line, LLC will deduct all applicable charges before issuing a refund.

The buyer’s account will be adjusted in the amount stated by EQ Kitchen Line, LLC once all related procedures have been completed.

If the buyer fails to follow these terms and conditions, no refund credit will be offered.

The buyer must recognize that complexity of returns and cancellations may cause a delay in the refund being issued. We will issue a refund as soon as we have received the returned items and verified that they are in resalable condition. EQ Kitchen Line, LLC’s customer service and accounting staff will work to complete this process as quickly as possible.