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Shipping Policy

All processed orders will ship within 1-7 days from the time the order is placed. 

• If the shipment is found damaged upon arrival, please refuse shipment upon delivery.

• If the item you ordered is backordered, you will be notified within 24 hours placing your order.

Free shipping is ONLY provided within the Continental United States. Please contact us for international shipping rates. (This includes Canada, Alaska, Hawaii US Virgin Islands and Puerto Rico.)

EQ Kitchen Line, Inc. puts forth great effort to ensure that all orders are shipped in a timely manner and at a reasonable cost. However, we cannot guarantee the delivery date of any order. All orders placed on our site are subject to product availability and will be shipped according to our shipping policies.

Shipping Destinations

EQ Kitchen Line, Inc. currently ships to any street address within the United States and Canada. Orders cannot be delivered to PO Boxes. Some rural and/or military sites may not be accessible to our shipping partners. In such instances, we will attempt to notify you and help arrange for you to pick up the order at the shipper's main terminal.

All international orders require the approval of a freight quote to be provided via email before shipping. International orders require additional validation in order to be processed, including but not limited to verification of billing/shipping addresses, phone numbers and email addresses. To ensure your order is processed and shipped in a timely manner, please provide us with the most accurate information.

Each order may only be assigned one shipping address. If you require multiple shipping addresses please place a separate order for each address.

Shipping Locations

Most orders ship from our distribution center located in NJ/NY/CA/FL. Shipping charges are automatically calculated using our distribution center as the point of origin. In some cases, the product will be shipped directly from the manufacturer. Any additional freight costs will be calculated using the manufacturer as the point of origin.

Shipping Methods and Charges

EQ Kitchen Line, Inc. ships orders to both commercial addresses and residential addresses. Commercial addresses are defined as business addresses situated on commercially zoned real estate, as determined by the freight carrier. Residential addresses include homes, apartments, condominiums, and other dwellings designated by the carrier as a residential address. Deliveries to residential addresses may incur additional fees. Businesses operated from a house, an apartment or other dwellings are not considered commercial addresses and will be charged any applicable residential delivery fees.

Most orders are shipped via FEDEX. The shipping charges are calculated automatically online based on the weight and dimensions of the package. In order to give you the best possible rate, we will contact you with a shipping quote for items that do not qualify for free shipping using the email address you provided with your order. Charges will apply only after you have accepted the shipping quote. Failure to accept these charges or respond to our attempts to contact you may result in your order being cancelled.

Some oversized or heavy items requiring special handling may be placed on a wooden pallet and shipped via common carrier (freight truck). Common carrier shipments are a curbside delivery, and may be placed at the end of a driveway or alongside the street curb. Commercial addresses with loading docks will have the delivery made at the dock. Common carrier shipments require a signature at the time of delivery.

IMPORTANT: You are responsible to have sufficient and proper equipment and personnel to unload products delivered via common carrier, as their drivers are not required to provide assistance in unloading your order. If you require methods and/or services not specified above, including but not limited to inside delivery, liftgate delivery, set-up & assembly, FedEx airs/high-rise delivery, delivery notification, residential delivery, or specific a delivery date, you must contact us for a price quote on the desired additional service(s). Charges for these additional services will be added to your shipping charges.

Your credit card will not be billed without your approval. In the event we determine that additional charges are necessary (for example, residential delivery), your order will not ship until you have approved these charges. We will attempt to contact you using the email address and phone number you have provided with the order.

EQ Kitchen Line, Inc. does not ship orders C.O.D.

In the event an order is held up at the terminal by the shipper, EQ Kitchen Line, Inc. will make every effort to contact you to inform you of the situation, and help arrange for you to pick up your order. Orders may be held for reasons including but not limited to inaccessible destination addresses, incorrect/insufficient contact/address information, etc. In this case you will be responsible for any storage costs, redelivery charges or other fees that may have incurred from your order being held at the terminal.

Split Shipments and Backorders

EQ Kitchen Line, Inc. will attempt to ship a complete order from one location in the fewest number of shipping boxes needed.

EQ Kitchen Line, Inc. will drop ship equipment and/or supplies directly from our manufacturers to you when the need arises due to an out of stock situation, reduced shipping time, etc. Generally, we will attempt to notify you using the email address or phone number you provided upon placing your order.

On rare occasions there may be a back ordered item or an item still in-transit on the way to our warehouse from the manufacturer. In this case we will attempt to contact you by phone to explain the situation and offer solutions.

Delivery Time

Due to our vast inventory, we are able to ship most orders within 1 business day from the time the order is placed and payment is complete. Products listed as "special order" will be shipped at the earliest possible date. The estimated arrival date of your order is determined by the date of shipment from our shipping centers and the shipping preference you selected.

While we will make every effort to provide your order by the desired date, EQ Kitchen Line, Inc. does not guarantee the timely delivery of any item. To avoid disappointment, please allow sufficient time for delivery.

All shipments travel during normal business days, which do not include weekends, holidays, and other official holidays. To estimate the arrival of your order, please use the chart below. This chart is provided for reference only, and is not always reflective of true time frames. Please remember to take into account federal holidays, inclement weather, and other factors beyond our control that may affect the arrival of your order.